Frequently Asked Questions
Everything you need to know about our handcrafted home goods and services.
What is the typical shipping timeframe for domestic orders?
Orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes between 5-7 business days depending on your location.
Do you offer international shipping for your home collections?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return policy for fragile items?
We accept returns on most items within 30 days of delivery. If an item arrives damaged, please contact us within 48 hours with photos of the packaging and product for a full replacement or refund.
Are your ceramic and glass products dishwasher safe?
While many of our pieces are durable, we recommend hand-washing our artisanal ceramics and glassware to preserve their finish and integrity over time.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make changes, please email our support team within 2 hours of placing your order.
Do you provide gift wrapping services?
Yes, we offer signature gift wrapping for a small additional fee. You can select this option and include a personalized gift note during the checkout process.